Tabbio
Login to App
Admin & Support · Job description

Customer Service Representative

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across Bahrain, Kuwait, Qatar with 15 recent postings.

GCC postings
15
Active markets
5
Typical experience
3+ years
In brief

A Customer Service Representative in the GCC region requires customer service, communication, CRM, Excel, ERP. Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. This role is in demand across the Gulf Cooperation Council countries.

Salary snapshot

What a Customer Service Representative earns in the UAE

Median monthly gross in AED for a mid-level Customer Service Representative. See the full breakdown by country and seniority.

25th percentile
13,000
Median
19,500
75th percentile
28,500
See salary ranges →
Key responsibilities
  • 01solving techniques, and following up to ensure resolution. Collaborate with cross
  • 02functional teams to address customer feedback and improve service delivery, fostering a culture of continuous improvement. Provide product knowledge and guidance to customers, ensuring they are well
  • 03Customer Communication & Support
  • 04Handle customer inquiries and complaints in Arabic (and basic English if required) via phone calls, emails, WhatsApp, and social media platforms.
  • 05Respond promptly and professionally to customer queries related to orders, designs, production status, delivery, installation, and after
  • 06Provide clear and accurate information to customers, ensuring a positive brand image of QAF Closets.
  • 07Issue Resolution & Coordination
  • 08Log customer complaints and service requests accurately and follow up until closure.
  • 09Coordinate internally with Sales, Design, Production, and Installation teams to resolve customer issues.
  • 10Escalate complex or unresolved issues to management with proper documentation.
  • 11Ensure customer commitments are tracked and fulfilled within agreed timelines.
  • 12Order & Service Follow
Required qualifications
  • — (spoken and written) is mandatory.
  • — solving and coordination skills.
  • — Ability to handle multiple communication channels (calls, emails, social media).
  • — Basic computer skills and familiarity with CRM systems.
  • — Patient, customer
  • — focused, and well
  • — Job Types: Full
  • — time, Permanent
Preferred qualifications
  • — Good communication skills; English proficiency is an advantage.
  • — Previous experience in customer service, call center, or client coordination (interior design / furniture industry preferred).
  • — 3 years of customer service experience with quoting experience strongly preferred
  • — Experience in interpreting testing procedures and requirements desired
Education requirements
  • — Diploma

Required skills

customer servicecommunicationcrmexcelerpenglishReading ComprehensionActive Listening

Preferred skills

WritingSpeakingCritical ThinkingMonitoringSocial PerceptivenessPersuasionNegotiationService OrientationComplex Problem SolvingTime Management

Tools & technologies

crmexcelerpteamsActive Data Online WebChatAdobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe PhotoshopADP Workforce NowAirtableApple KeynoteApple macOSApplied Systems VisionAS/400 DatabaseAstute Solutions PowerCenter

Hiring companies we see

  • POWER STAR MARKETING MANAGMENT LLC
  • LGMCORP FZ-LLC
  • Confidential
  • kokio kitchens trading llc
  • Domus Flower LLC
  • Kuwait Finance House
  • Easa Husain Al-Yousifi & Sons co.
  • Strike A Pose

Hired across

  • bahrain
  • kuwait
  • qatar
  • saudi
  • uae
FAQ

  • What does a Customer Service Representative do in the GCC?

    A Customer Service Representative in the GCC performs core duties related to customer service, communication, CRM, adapted to the regional business environment and regulatory framework.

  • What qualifications do I need to be a Customer Service Representative?

    Typically a Diploma is required, with 3+ years of experience in the field.

  • What is the demand for Customer Service Representative in the GCC?

    The role is actively hired across Bahrain, Kuwait, Qatar, with consistent demand from both local and multinational employers.

  • What skills are needed for a Customer Service Representative role?

    Key skills include customer service, communication, CRM, Excel, ERP, english, along with strong communication and teamwork abilities.

  • Do I need Arabic to work as a Customer Service Representative in the GCC?

    Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.

See salary ranges →Open in JD generator →
Related

More roles in Admin & Support

Free tools · 04

More Free Tools

Everything you need for your next role in the GCC. No sign-up, no paywall — just the tools.